FAQs

What is the Goverlan Remote Assistance Client?
The Remote Assistance Client is a software agent that you install on your machine in order to receive technical support remotely via Goverlan.

Will this client consume my machine's resources or slow it down?
No. The installation of the Goverlan Remote Assistance Client will not consume your machine's resources since it only runs during a live remote assistance session. This Remote Assistance Client does not install a service, driver or any other type of agent which is always active and consumes system resources.

Once I install this client, can my machine be accessed remotely without my knowledge?
No. Your machine cannot be accessed remotely without your knowledge. This client can only be started by you when accepting a Goverlan Remote Assistance Token (usually received by email).

Once I install this client, how do I receive help?
You should have received an email or a link to a web page from your support technician which includes a Remote Assistance Request Token (with extension '.GHP'). Open this token file to start the Goverlan Remote Assistance Client and follow the instructions.

Should I always trust a Goverlan Remote Assistance Request Token?
No. A Remote Assistance Request Token file can be created by any person using our Goverlan product. The contact information presented by the token file has not been verified. Only accept a token file from a trusted  and known source.

How do I un-install this client?
If you have installed the Goverlan Remote Assistance Client and what to remove it, simply open the Add/Remove Applet in the Control Panel, select the  Goverlan Remote Assistance Client entry and click on the Remove button.