Real-time Support, Diagnostics and Administration of users and machines

This feature provides a unique and powerful set of system administration tools which allow you to trouble shoot and configure clients without remote controlling them, thereby allowing users to continue their work uninterrupted.

Goverlan has an extensive set of tools available to support and administer remote users and their computers. The following is a sample of available features.

Active Directory Search Panel ( more info )
If you are using Goverlan in an Active Directory environment, you will benefit from using this search panel. The search panel allows you to easily find any object in Active Directory and control it. The search panel can also be used for IP to name resolution.
Detection of a user's logged-in computer
Goverlan can automatically detect the currently logged-in computers of remote users. This is a feature highly appreciated by user support teams. You can also manually assign a computer name to a user account in order to recall it later on. 
Goverlan also keeps track of all login events and can present you with a login history on both a machine or user object.
Computer System Information
Goverlan can provide you with a wealth of information about a remote computer, including: operating system, BIOS, computer make, manufacturer and serial number, registration, hardware and network settings. All information is exportable to an external file.
Computer Local Account Database Management
Fully control locally configured user and group accounts on a remote machine.
Group Chat ( screenshot )
Open a live chat session with one or more people.
Send Instant Messages
The Send Popup Message feature allows you to choose whether you want to use the Goverlan Messenger Service or the Microsoft Messenger Service. Using the Goverlan Messenger Service results in a better presentation on the client side.
MSI Package Management
Install, un-install and repair MSI packages on your remote machines. View the currently installed hot fixes and verify their proper installation.
Task Manager ( more info )
The Task Manager allows you to view and manage all running processes on a remote machine. It also shows performance monitoring of CPU, MEMORY and NETWORK usage. Additionally, you can view and manage the configured Startup Programs.
Extended Remote Run As ( more info )
The Goverlan Run As feature allows you to start any program on a remote machine under the credentials of the remote user or a specified account. In addition, you can ask Goverlan to show you output, if any, upon completion of the process.
Shutdown, logoff or lock remote machines
You can easily issue a stand by, shutdown, reboot, logoff or lock command on one or more remote machines. These commands can be configured to have a time out, warning message and to allow the remote user to abort it.
Wake On LAN
Send AMD
® Magic Packet Wake On LAN calls to remote machines and bring them back online.
IP Scanner
Scan IP segments for machine names and MAC addresses.
Printer Management
View and control the printer queues on a machine. You can manage both local printer queues as well as user printer connections as well as set the default printer of a remote user.
Drive Map Management
View and control the configured drive mappings of a remote user. Easily add, remove or change the configuration of a user drive map.

The set of features offered by Goverlan is customizable and expandable. You can create your own extensions by configuring Custom Actions or Custom Controls.

Custom Actions ( more info )
A Custom Action object can be configured with an arbitrary number of report, set and execute actions. Once a Custom Action is configured, you can execute it at any time on one or more machines or users.
Custom Controls
A Custom Control is an advanced link to external applications which take input parameters. You can create custom control links for user or computer objects. Goverlan automatically calls the external programs, providing them with the currently selected object information.

 

 

 

 

 

 


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